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  1. UX Product
  2. UXPROD-88

Loan: Claim returned

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Details

    • XXL < 30 days
    • XXL < 30 days
    • Prokopovych
    • 106
    • R4
    • R1
    • R1
    • R1
    • R2
    • R1
    • R2
    • R1
    • R1
    • R1
    • R1
    • R1
    • R1
    • R1

    Description

      Patron claims that they have returned an item, even though the library has not checked it in. The item is marked as claims returned, and any related blocks or bills are suspended while the library searches for the item. The claim may be resolved by the patron finding the item, the library finding the item, or neither group finding the item, in which case the library makes a decision about whether or not to bill the patron.

      Includes modal when claimed item is checked back in.

      Completed in Q1 2020:

      • ability to change item status to claimed returned
      • backend work to prevent some interactions

      TestRail: Results

        Attachments

          Issue Links

            blocks

            New Feature - New feature requests UXPROD-780 Implement e-2-e automation of test case C476: Verify that library staff can create/edit/delete a manual patron block

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            New Feature - New feature requests UXPROD-2132 Notify user when item(s) claim returned

            • TBD - To be determined
            • Draft
            is cloned by

            New Feature - New feature requests UXPROD-532 Claim returned: track searches

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Analysis Complete
            is defined by

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CIRC-626 Backend: Claim returned: mark an item claim returned

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CIRC-637 BE: Claimed returned item: Prevent change due date

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CIRC-638 BE: Claimed returned: prevent renewal

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CIRC-639 BE: Allow/disallow requests for items that are claimed returned

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CIRC-645 Claimed returned: Prevent check out

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CIRC-646 Claimed returned: resolve as lost

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CIRC-660 Claimed returned: check in item

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CIRCSTORE-187 Backend: Claim returned: mark an item claim returned

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. MODINV-194 Backend: Claim returned: mark an item claim returned

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. MODINV-200 BE: Claimed returned: item record actions

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. MODINVSTOR-433 Backend: Claim returned: mark an item claim returned

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. UIU-1213 Claim returned: mark an item claimed returned

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed
            relates to

            Story - Created by Jira Software - do not edit or delete. Issue type for a user story. UX-196 Mock-ups for claim returned

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            New Feature - New feature requests UXPROD-2325 Claimed returned: UI work, permissions, resolving claim

            • P1 - highest priority item, drop everything else before this is resolved, reserved for critical bugfixes
            • Closed

            New Feature - New feature requests UXPROD-2573 Loan: Claimed Returned using ACTUAL COST - Part 1

            • P2 - normal priority level, must be included in the current development cycle
            • Closed

            New Feature - New feature requests UXPROD-2574 Loan: Claimed Returned - AGED TO LOST Fee/Fine work for SET COST

            • P1 - highest priority item, drop everything else before this is resolved, reserved for critical bugfixes
            • Closed

            New Feature - New feature requests UXPROD-2575 Loan: Claimed Returned - ITEM BLOCKS Fee/Fine work

            • P2 - normal priority level, must be included in the current development cycle
            • Closed

            New Feature - New feature requests UXPROD-2595 Loan: Claimed Returned - AGED TO LOST Fee/Fine work for ACTUAL COST

            • P2 - normal priority level, must be included in the current development cycle
            • Closed

            New Feature - New feature requests UXPROD-3983 Loan: Claimed Returned using ACTUAL COST - Part 2

            • P2 - normal priority level, must be included in the current development cycle
            • Open

            New Feature - New feature requests UXPROD-780 Implement e-2-e automation of test case C476: Verify that library staff can create/edit/delete a manual patron block

            • P3 - low priority level, item will be considered for inclusion in the next dev cycle
            • Closed

            New Feature - New feature requests UXPROD-2247 Loan: Claimed Returned - SET COST Fee/Fine work for R1 2021 (Iris)

            • P1 - highest priority item, drop everything else before this is resolved, reserved for critical bugfixes
            • Closed

            New Feature - New feature requests UXPROD-2918 Loan: Claimed Returned - SET COST Fee/Fine work for R2 2021 (Juniper)

            • P1 - highest priority item, drop everything else before this is resolved, reserved for critical bugfixes
            • Closed

            New Feature - New feature requests UXPROD-3093 Loan: Claimed Returned - SET COST Fee/Fine work for R3 2021 (Kiwi)

            • P1 - highest priority item, drop everything else before this is resolved, reserved for critical bugfixes
            • Closed

            Activity

              People

                ecboettcher Emma Boettcher
                cboerema Cate Boerema
                Emma Boettcher Emma Boettcher
                Viktor Soroka Viktor Soroka
                Dmytro Popov Dmytro Popov
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                Dates

                  Created:
                  Updated:
                  Resolved:

                  TestRail: Runs

                    TestRail: Cases