Patron claims that they have returned an item, even though the library has not checked it in. The item is marked as claims returned, and any related blocks or bills are suspended while the library searches for the item. The claim may be resolved by the patron finding the item, the library finding the item, or neither group finding the item, in which case the library makes a decision about whether or not to bill the patron.
Includes modal when claimed item is checked back in.
Completed in Q1 2020:
- ability to change item status to claimed returned
- backend work to prevent some interactions