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  1. UX Product
  2. UXPROD-780

Display billed fees/fines as suspended when item claimed returned

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    • Template:
    • Potential Workaround:
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      Holly: It depends on how Loans implements Claimed Returned. If they put the suspended fees/fines in a different field, we will not display the suspended fees/fines or include them in our total fees/fines. In fact, there will be no record that there are any fees/fines. At a minimum we may want to add a new "staff info only" action in Fee/Fine Details so that staff know there is a suspended fee/fine. (Claimed Returned (UXPROD-88) is ranked high enough that it WILL be in the MVP.)
      Show
      Holly: It depends on how Loans implements Claimed Returned. If they put the suspended fees/fines in a different field, we will not display the suspended fees/fines or include them in our total fees/fines. In fact, there will be no record that there are any fees/fines. At a minimum we may want to add a new "staff info only" action in Fee/Fine Details so that staff know there is a suspended fee/fine. (Claimed Returned ( UXPROD-88 ) is ranked high enough that it WILL be in the MVP.)
    • Epic Link:
    • Front End Estimate:
      Medium < 5 days
    • Back End Estimate:
      Very Small (VS) < 1day
    • Confidence factor:
      Low
    • Development Team:
      UNAM
    • Calculated Total Rank:
      120
    • PO Rank:
      100.3
    • PO Ranking Note:
      Hide
      Claimed returned is a high priority for Loans so it will be part of the MVP. This means that we will need to display suspended fees/fines for aged to lost items. I moved the ranking down a bit because we don't need this until Aged to Lost (UXPROD-87) is completed.
      Show
      Claimed returned is a high priority for Loans so it will be part of the MVP. This means that we will need to display suspended fees/fines for aged to lost items. I moved the ranking down a bit because we don't need this until Aged to Lost ( UXPROD-87 ) is completed.
    • Rank: Chalmers (Impl Aut 2019):
      R5
    • Rank: Chicago (MVP Sum 2020):
      R1
    • Rank: Cornell (Full Sum 2021):
      R1
    • Rank: Duke (Full Sum 2021):
      R1
    • Rank: 5Colleges (Full Jul 2021):
      R2
    • Rank: FLO (MVP Sum 2020):
      R1
    • Rank: GBV (MVP Sum 2020):
      R2
    • Rank: hbz (TBD):
      R1
    • Rank: Hungary (MVP End 2020):
      R1
    • Rank: Lehigh (MVP Summer 2020):
      R1
    • Rank: Leipzig (Full TBD):
      R1
    • Rank: Leipzig (ERM Aut 2019):
      R5
    • Rank: MO State (MVP June 2020):
      R1
    • Rank: TAMU (MVP Jan 2021):
      R1
    • Rank: U of AL (MVP Oct 2020):
      R1

      Description

      When a patron claims to have returned an item, we need to stop calculating fees/fines until the claimed returned has been resolved. This is really only an issue in two cases:
      1) If the library ages overdue items to lost--we would want to stop that process
      2) If the pending fees/fines feature UXPROD-392 is implemented

      Attached zipped folder Suspended.zip contains mock-ups and in-progress requirements for this feature.

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                Assignee:
                hollyolepm Holly Mistlebauer
                Reporter:
                hollyolepm Holly Mistlebauer
                Front End Estimator:
                Holly Mistlebauer Holly Mistlebauer
                Back End Estimator:
                Holly Mistlebauer Holly Mistlebauer
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                  Updated:
                  Resolved:

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