Send notice to requester when request status changes to Open - Not on shelf

Current situation or problem: Patrons need to be notified when their requests status changes to Open - Not on shelf

In scope

A notice template in Not on shelf settings

New trigger (request status change) to send notice (dynamic)

Settings - when to send

Out of scope

Use case(s)

• A title level hold is place on Instance C. There are no items attached to instance C. A slip is printed and staff go to the shelves to find an item that can be processed to fulfill the request (UXPROD-4047). The staff member cannot locate an item to fulfill this request.
  • The item is marked as not on shelf and a second team looks for the item (within 48 hours for second check)
    • Item is found and request is filled
    • Item is not found and patron is notified

Proposed solution/stories

Add template in settings as was done for title level requests

Configurable 

Place in notice policies 

Additional info:

Because there is no item to fulfill the record, a typical patron notice can not be sent. Patron notices are configured in Circulation rules, which are based on an item. 

Questions
Does the trigger need to be configurable?

Are there times when a notice shouldn't be sent?