Send notice to requester when request status changes to Open - Not on shelf

Current situation or problem: Patrons need to be notified when their requests status changes to Open - Not on shelf

In scope

A notice template in Not on shelf settings

Out of scope

Use case(s)

• A title level hold is place on Instance C. There are no items attached to instance C. A slip is printed and staff go to the shelves to find an item that can be processed to fulfill the request (UXPROD-4047). The staff member cannot locate an item to fulfill this request.
  • The item is marked as not on shelf and a second team looks for the item (within 48 hours for second check)
    • Item is found and request is filled
    • Item is not found and patron is notified

Proposed solution/stories

Add template in settings as was done for title level requests

Additional info:

Because there is no item to fulfill the record, a typical patron notice can not be sent. Patron notices are configured in Circulation rules, which are based on an item. 

Questions