Uploaded image for project: 'UX Product'
  1. UX Product
  2. UXPROD-4284

Send notice to requester when request status changes to Open - Not on shelf



    • Large < 10 days
    • 20%
    • XXL < 30 days
    • 20%
    • Vega
    • 0
    • TBD


      Current situation or problem: Patrons need to be notified when their requests status changes to Open - Not on shelf

      In scope

      A notice template in Not on shelf settings

      Out of scope

      Use case(s)

      • A title level hold is place on Instance C. There are no items attached to instance C. A slip is printed and staff go to the shelves to find an item that can be processed to fulfill the request (UXPROD-4047). The staff member cannot locate an item to fulfill this request.
        • The item is marked as not on shelf and a second team looks for the item (within 48 hours for second check)
          • Item is found and request is filled
          • Item is not found and patron is notified

      Proposed solution/stories

      Add template in settings as was done for title level requests

      Additional info:

      Because there is no item to fulfill the record, a typical patron notice can not be sent. Patron notices are configured in Circulation rules, which are based on an item. 


      TestRail: Results


          Issue Links



                stephaniesbuck Stephanie Buck
                stephaniesbuck Stephanie Buck
                Khalilah Gambrell Khalilah Gambrell
                Khalilah Gambrell Khalilah Gambrell
                0 Vote for this issue
                1 Start watching this issue



                  TestRail: Runs

                    TestRail: Cases