Details
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New Feature
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Status: Draft (View Workflow)
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P2
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Resolution: Unresolved
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None
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None
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None
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Medium
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Large < 10 days
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Volaris
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65
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R2
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R1
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R2
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R1
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R4
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R2
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R2
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R2
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R2
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R2
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R2
Description
Problem: There are many steps in processing emails for patron notices, including: 1.) matching notice policies to location, material type, loan type and patron group using circulation rules; 2.) building emails from templates for each patron; 3.) running when scheduled; and 4.) sending to email service/server. An error might occur at any of those steps or the SMTP credentials might be incorrect or a bug or another issue might interfere with the processing of patron notices. Library staff need to know if notices are not being processed. Ideally they'd prefer to have visibility of errors or problems, but also successful statistics (i.e., how many were sent overnight).
Description: In early discussions about this feature, we've identified a options and/or steps that improve this visibility of both successful and problematic processing of notices with information about which step failed.
- Visual of system health for patron notices (i.e., dashboard with go/no-go status for each module/component) (
UXPROD-2382Won't do) - Improved handling of errors for patron notices (i.e., recovery, retry sending) (THIS FEATURE - UXPROD-2384)
- Improved logging elated to patron notice processing (
UXPROD-2385)
SPLIT: This feature is being split (April 2020) for each of these steps/options.
TestRail: Results
Attachments
Issue Links
- is defined by
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MODSENDER-14 Patron notice email failures | FOLIO system/module failure causes emails not to be processed/sent at date/time specified. | Create an automated mechanism to retry process email job
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- Closed
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- relates to
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UXPROD-69 create Jest/RTL test for RefundReasonsSettings.js
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- Closed
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UXPROD-2385 Improved logging related to patron notice processing
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- Closed
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UXPROD-2157 Design ONLY - better error handling, logging, monitoring, displaying, and notifying FOLIO admins of patron notice issues and send stats
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- Closed
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UXPROD-2382 Visual of system health for patron notices (i.e., dashboard with go/no-go status for each module/component)
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- Closed
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UXPROD-2394 Improved logging of activities throughout patron notice process
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- Closed
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