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  1. UX Product
  2. UXPROD-2157

Design ONLY - better error handling, logging, monitoring, displaying, and notifying FOLIO admins of patron notice issues and send stats

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    Details

    • Type: New Feature
    • Status: Closed (View Workflow)
    • Priority: P2
    • Resolution: Won't Do
    • Affects Version/s: None
    • Fix Version/s: Q2 2020
    • Component/s: None
    • Labels:
    • Template:
    • Epic Link:
    • Back End Estimate:
      Medium < 5 days
    • Development Team:
      Vega
    • Calculated Total Rank:
      60
    • Rank: Chalmers (Impl Aut 2019):
      R2
    • Rank: Chicago (MVP Sum 2020):
      R1
    • Rank: Cornell (Full Sum 2021):
      R2
    • Rank: Duke (Full Sum 2021):
      R1
    • Rank: 5Colleges (Full Jul 2021):
      R2
    • Rank: GBV (MVP Sum 2020):
      R2
    • Rank: Lehigh (MVP Summer 2020):
      R1
    • Rank: MO State (MVP June 2020):
      R1

      Description

      Problem: There are many steps in processing emails for patron notices, including: 1.) matching notice policies to location, material type, loan type and patron group using circulation rules; 2.) building emails from templates for each patron; 3.) running when scheduled; and 4.) sending to email service/server. An error might occur at any of those steps or the SMTP credentials might be incorrect or a bug or another issue might interfere with the processing of patron notices. Library staff need to know if notices are not being processed. Ideally they'd prefer to have visibility of errors or problems, but also successful statistics (i.e., how many were sent overnight).

      Description: In early discussions about this feature, we've identified a options and/or steps in order to improve this visibility of both successful and problematic processing of notices.

      • Improved logging of activities throughout patron notice process (UXPROD-2394)
      • Monitoring of patron notice process with visual of system health (dashboard) (UXPROD-2382)
      • Handling of errors for patron notices (i.e., retry sending) (UXPROD-2384)
      • Notifying staff (of urgent errors and/or overnight stats) (UXPROD-2385)

      SPLIT: This feature is being split (April 2020) for each of these steps/options. Design will happen in Q2 with implementation happening in subsequent quarters. We are trying to include some of the implementation of the above in Q2.

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                Assignee:
                dbranchini Darcy Branchini
                Reporter:
                dbranchini Darcy Branchini
                Back End Estimator:
                Darcy Branchini Darcy Branchini
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                  Updated:
                  Resolved:

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