Patron Comments on Request

Purpose: Patrons sometimes want to communicate additional information with their requests. For example:

• "I really need the 1989 volume for this but couldn't figure out how to find it."
• "Can you deliver this to the History building for Professor Grant? He can't figure out how to get the request through with his account."
• "I'm leaving town so I really need this in the next three days"

Current thinking on design:

• Implement simple Patron note field on the request record
• Label should be something like "Patron message to staff" or "Patron comments" to differentiate it from the Staff note feature which already exists on the request form.
• Note would not be editable after request is created (to prevent patrons from changing things after fulfillment has begun and saying "but I put it in the note")
• Note should be available via API ("patron portal" edge api?) so patrons can create and view the note through discovery (create is more important as most discovery layers/OPACs don't support view of patron note after creation - but SMEs think it would be valuable!)
• Note should display in requests csv and any other request reports
• Token should be available for hold, transit and discovery slips
• Nice-to-have: note should be visible on the hold/awaiting pickup popup at check-in
• Not necessary to have it in the transit popup at check-in

See discussion from RA SIG meeting here:

• https://wiki.folio.org/display/RA/2020-10-15+Resource+Access+Meeting+Notes
• https://wiki.folio.org/display/RA/2019-6-3+Resource+Access+Meeting+Notes
  Draft mockups: https://drive.google.com/drive/folders/1IeMw_4zTnFzRMRDOv3mcZvGhpAy63qBV

Staff note functionality has been specified separately: UIU-1090

In scope:

• Request: Patron note on request
  • ui-req
  • mod-circ
• Display patron note in Request CSV
• Display patron note in Hold shelf clearance report
• Display patron note on hold popup (at check in)
• Display patron note on transit popup (at check in)
• Create patron note token for hold slip, transit slip, delivery request slip and pick slip
• EDGPATRON - Add and display patron note on request
• MODPATRON - Add and display patron note on request