Periodically (frequency will vary by country/culture), a patron will have a preferred name ("nick name") that differs from their first name. Some patrons will want to specify a preferred pronoun (https://en.wikipedia.org/wiki/Third-person_pronoun#Preferred_pronouns), as well.
These patrons would like to be addressed according to the above name and/or pronouns in verbal and written communications and FOLIO doesn't currently support the collection or use of these name preference fields.
- Circ staff should call patron by preferred names and pronouns when interacting during check in or check out at circ desk
- Patron notices should refer to patron by preferred names and pronouns
Current thinking on design: https://drive.google.com/file/d/1ZUNHUrCouLXV-P_F04EY_QVT9m3iMMqH/view?usp=sharing
This feature was raised at the June 2019 FOLIO face-to-face meeting in DC: https://docs.google.com/document/d/14mqzLFvKmuctNCQFlXJamuXDdKSZZX1rN5kMI4v_8aY/edit