Details
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Story
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Status: In progress (View Workflow)
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P2
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Resolution: Unresolved
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None
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None
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UNAM
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Poppy (R2 2023)
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TBD
Description
Overview: Users need a better way to waive/cancel fees/fines after a refund is issued. This step is often overlooked and causes issues for patrons. By adding the waive and cancel options on the "Refund fee/fine" modal, it is more obvious to the users what needs to happen next.
Scenarios:
- Scenario
- Given "Fee/fine details" page open
- When REFUND button pressed for the fee/fine
- Then...
- Open modified "Refund fee/fine" modal as shown in the attached mock-up Refund-FF-modal-changes.jpg
- Place a check mark in the "Waive fee/fine" box as the default setting
- Scenario
- Given "Fee/fine history" page open
- When REFUND button pressed for one or more fees/fines
- Then...
- Open modified "Refund fee/fine" modal as shown in the attached mock-up Refund-FF-modal-changes.jpg
- Place a check mark in the "Waive fee/fine" box as the default setting
- Scenario
- Given "Fee/fine history" page open
- When REFUND ellipsis option selected for one fee/fine
- Then...
- Open modified "Refund fee/fine" modal as shown in the attached mock-up Refund-FF-modal-changes.jpg
- Place a check mark in the "Waive fee/fine" box as the default setting
- Scenario
- Given "Refund fee/fine" modal open
- When "Waive fee/fine" box check marked
- Then do not allow the "Cancel fee/fine" box to also be checked marked
- Scenario
- Given "Refund fee/fine" modal open
- When "Cancel fee/fine" box check marked
- Then do not allow the "Waive fee/fine" box to also be checked marked
- Scenario
- Given "Refund fee/fine" modal open and REFUND button pressed
- When "Waive fee/fine" box check marked
- Then...
- Finish the refund as per usual (display confirmation, etc.)
- Open the "Waive fee/fine" modal with data from the refund transaction (remember, there can be one or more fees/fines to be waived in one transaction)
- Process the waive as per usual (display confirmation, etc.)
- Scenario
- Given "Refund fee/fine" modal open and REFUND button pressed
- When "Cancel fee/fine" box check marked
- Then...
- Finish the refund as per usual (display confirmation, etc.)
- Open the "Cancel fee/fine" modal with data from the refund transaction (remember, there can be one or more fees/fines to be cancelled in one transaction)
- Process the cancellation as per usual (display confirmation, etc.)
- Scenario
- Given "Refund fee/fine" modal open and REFUND button pressed
- When "Waive fee/fine" box not check marked AND "Cancel fee/fine" box not check marked
- Then finish the refund as per usual (display confirmation, etc.)
TestRail: Results
Attachments
Issue Links
- defines
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UXPROD-3645 Provide option to waive or cancel a fee/fine at the time a manual refund is entered
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- Open
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- is blocked by
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UIU-2674 Fee/Fine Details to use an ACTIONS menu instead of buttons
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- Closed
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