Claim returned-2.3: effect on SET COST fees when item is lost or missing

Note: This User Story covers SET COST. ACTUAL COST is covered by UIU-1623 (which is not a part of the R1 2021 release).

Overview
If the claimed returned item is not found, there are two ways to resolve the situation. One is to declare the item lost (which leaves the patron responsible for the loss) or missing (which lets the patron off the hook).

Attachments
FF-Details-Aged-to-Lost-Before.jpg - shows how Fee/Fine Details will look BEFORE item is declared lost/marked as missing
FF-Details-Aged-to-Lost-After.jpg - shows how Fee/Fine Details will look AFTER item is declared lost/marked as missing

Scenarios

1. Scenario
   • Given a claimed returned item
   • When the item is declared lost and patron has a suspended Aged to Lost "Lost item processing fee" associated with item
   • Then, just prior to creating fee/fine record for declared lost fees, cancel the suspended Aged to Lost "Lost item processing fee" as an error by...
     • Updating Fee/Fine Details Remaining amount to 0.00 and Latest payment status to "Cancelled as error"
     • Creating Fee/Fine Details "action" record where...
       • Action date is current system date and time
       • Action is "Cancelled as error"
       • Amount is billed amount
       • Balance is -
       • Transaction information is blank
       • Created at is service point where item was declared lost
       • Source is name of staff member logged in
       • Additional information is blank
2. Scenario
   • Given a claimed returned item
   • When the item is declared lost and patron has a suspended Aged to Lost "Lost item fee" associated with item
   • Then, just prior to creating fee/fine record for declared lost fees, cancel the suspended Aged to Lost "Lost item fee" as an error by...
     • Updating Fee/Fine Details Remaining amount to 0.00 and Latest payment status to "Cancelled as error"
     • Creating Fee/Fine Details "action" record where...
       • Action date is current system date and time
       • Action is "Cancelled as error"
       • Amount is billed amount
       • Balance is -
       • Transaction information is blank
       • Created at is service point where item was declared lost
       • Source is name of staff member logged in
       • Additional information is blank
3. Scenario
   • Given a claimed returned item
   • When the item is missing and patron has a suspended Aged to Lost "Lost item processing fee" associated with item
   • Then cancel the suspended Aged to Lost "Lost item processing fee" as an error by...
     • Updating Fee/Fine Details Remaining amount to 0.00 and Latest payment status to "Cancelled as error"
     • Creating Fee/Fine Details "action" record where...
       • Action date is current system date and time
       • Action is "Cancelled as error"
       • Amount is billed amount
       • Balance is -
       • Transaction information is blank
       • Created at is service point where item was marked as missing
       • Source is name of staff member logged in
       • Additional information is blank
4. Scenario
   • Given a claimed returned item
   • When the item is missing and patron has a suspended Aged to Lost "Lost item fee" associated with item
   • Then cancel the suspended Aged to Lost "Lost item fee" as an error by...
     • Updating Fee/Fine Details Remaining amount to 0.00 and Latest payment status to "Cancelled as error"
     • Creating Fee/Fine Details "action" record where...
       • Action date is current system date and time
       • Action is "Cancelled as error"
       • Amount is billed amount
       • Balance is -
       • Transaction information is blank
       • Created at is service point where item was marked as missing
       • Source is name of staff member logged in
       • Additional information is blank