Claimed returned: mark an item missing

Purpose: Patrons may think they have returned items that are still showing as checked out on their account. When this happens, the item is still considered loaned to the patron, but the library will treat the item differently from other items on the patron's account (the item will not be considered overdue, and it will be searched for extensively). Eventually, even if the item has not been found, the library will stop searching and resolve the claim, in effect deciding whether the library misplaced the item (and the patron shouldn't be blamed) or if the patron misplaced the item (and should be charged). This story covers the former outcome.

Scenarios

1. Scenario
   • Given a patron's open loans, and an item that is claimed returned
   • When the action menu is open for that item
   • Then display Mark as missing in the menu after Declare lost
2. Scenario
   • Given an item that is claimed returned
   • When the user selects Mark as missing
   • Then display a confirmation modal:
     • Title: Confirm item as missing
     • Text: <title of item> (<material type of item>) (Barcode: <barcode of item>) will be marked Missing and patron will not be billed.
     • Text entry field:
       • Label: Additional information*
       • should be required
     • notify patron checkbox out of scope
     • Buttons:
       • Cancel
       • Confirm (primary styling)
3. Scenario
   • Given a patron's open loans, and an item that is claimed returned, and the Missing modal
   • When the user confirms that the item should be marked as Missing
   • Then
     • Change status of loan to closed
     • Change status of item to Missing
4. Scenario
   • Given a patron's open loans, and an item that is claimed returned, and the Missing modal
   • When the user clicks Cancel
   • Then
     • do not change status of loan or item
5. Scenario
   • Given an item that is Missing that had been claimed returned
   • When viewing the loan details for that item
   • Then display the following in the action row table
     • Action date: date and time the item was marked missing
     • Action: Marked as missing
     • Due date: Same as due date for previous row in the table
     • Item status: Missing
     • Source: Lastname, Firstname Middlename (linked to user profile) of user who marked the item missing
     • Comments: Additional information entered on confirmation modal

Notes:

• If the staff member selects this option, the patron is not charged for the item. The library is treating like they would an item that went missing off of the shelf.
• Screenshots show loan details as well as a similar modal for declaring an item lost.
• Mockup shows "cancel claim" option - not in scope for this story.