Claimed returned: display count of claim returned items

Purpose: Patrons may think they have returned items that are still showing as checked out on their account. When this happens, the item is still considered loaned to the patron, but the library will treat the item differently from other items on the patron's account (the item will not be considered overdue, and it will be searched for extensively). Keeping a separate count of these items will alert staff viewing the patron's account to the situation.

Scenarios

1. Scenario
   • Given a patron with at least one open loan for an item with a status of Claimed returned
   • When viewing the Loans accordion on the user profile
   • Then show the following text
     • <total number of open loans> open loans (<total number of claim returned items> claimed returned)
       • link <total number of open loans> open loans to user's open loans
2. Scenario
   • Given a patron with at least one open loan for an item with a status of Claimed returned
   • When viewing the user's open loans
   • Then above the table of open loans, show the following text:
     • <total number of open loans> records found (<total number of claim returned items> claimed returned)
3. Scenario
   • Given a patron with 0 loans for items with a status of Claimed returned
   • When viewing the Loans accordion on the user profile
   • Then show the following text
     • <total number of open loans> open loans
       • link <total number of open loans> open loans to user's open loans
4. Scenario
   • Given a patron with 0 loans for items with a a status of Claimed returned
   • When viewing the user's open loans
   • Then above the table of open loans, show the following text:
     • <total number of open loans> records found

Notes

• For all these scenarios, showing the total number of open loans and linking where appropriate should already be working.
• No need to display when a user has 0 loans for claim returned items
• The total number of open loans should include the claimed returned items (avoiding a scenario where it's showing 0 open loans but 5 claimed returned, for example)
• modal-lost.png (attached mockup) shows scenario 2 (along with a late stage of the claims process).