Details
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Story
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Status: Closed (View Workflow)
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P2
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Resolution: Done
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None
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None
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EPAM-Veg Sprint 17, EPAM-Veg Sprint 18
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1
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Vega
Description
As a staff member, I want to override renewals that have failed because of pending requests, because I want to provide better customer service on a case-by-case basis.
Scenarios
- Scenario
- Given an attempted renewal
- When the renewal only fails because the item has an open recall on it
- Then give the user the ability to override
- Scenario
- Given a renewal that has failed for only the reasons in scenarios given above
- When the user overrides the renewal
- Then display the renewal override window
- Calculate the renewal due date instead of letting user select a due date
Notes: Overriding the renewal in these cases seems like it should be similar to overriding a failure because something has reached the maximum number of renewals, so the system should be able to calculate a due date even if the renewal has failed.
Notes: The scope of this story only refers to the renewal failures where the pending request is the only reason, and not combinations (recall + maximum number of renewals, for example).
TestRail: Results
Attachments
Issue Links
- defines
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UXPROD-1609 Loans: Policy Overrides - override non-loanable, multiple renewal failures
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- Closed
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- is cloned by
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CIRC-311 Backend: Override renewals with request-related failures
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- Closed
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UIU-1020 Front-end: Override renewals with hold-related failures
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- Blocked
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- relates to
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CIRC-202 Block Renewal With Existing Recall Request
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- Closed
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