Details
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Type:
Bug
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Status: Closed (View Workflow)
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Priority:
P2
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Resolution: Duplicate
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Affects Version/s: None
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Fix Version/s: None
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Labels:
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Template:
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Development Team:Folijet
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Release:Q2 2020
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Epic Link:
Description
Keep as DRAFT until we see if SRS v4 resolves this issue
From EBSCO DevOps convo;
Production and DEMO site issues Hi all (cc: Anton Emelianov): Stephanie S. Buck and I were troubleshooting some reports about not being able to use quickMARC in Bugfest.
When I go to a record in Inventory (for example, HRID in1615232), the Source = MARC, so from the Actions menu, I should be able to View the source record and Edit in quickMARC.
When I go to the Actions menu, View source is greyed out. I don't know why the system won't let me view the source record. And the Edit in quickMARC button is active, but the edit screen never appears - just the flashing dots.
I wonder if this has to do with the way that the Instances and SRS MARC records were loaded and linked to each other.
Do you think it's worth someone taking a look now, or should we wait until mod-source v4 is added to the BugFest environment (hopefully later today).
[10:47 AM] Theodor Tolstoy
For how long did you wait for the view source button to loose its grayness?
[10:48 AM] Theodor Tolstoy
If it is old code in there, I think you could expect to wait for a couple of minutes
[10:49 AM] Kruthi Vuppala
Ann-Marie, This has been my observation so far:
- View source is greyed out initially , until the call from mod-srs returns, currently in bugfest as the system is loaded, nothing returns . But usually there is some delay in the response .
- If quickMARC is dependent on that same MARC record returned from mod-srs(it seems to make a different API call, but seems like it needs record from SRS), then probably it also needs to be greyed out
[10:51 AM] Theodor Tolstoy
Perhaps we should keep a look at the DB instance in case it heats up?
[10:55 AM] Ann-Marie Breaux
Hi Kruthi - I'll time it. Started looking at the Instance details for in1615232 at 10:55 am
[10:59 AM] Ann-Marie Breaux
View source still greyed out at 10:59
[11:03 AM] Kruthi Vuppala
I think now is not the right time to time it Ann-Marie, the DB is almost at 100% load. So it's highly unlikely you will get a response back
[11:04 AM] Ann-Marie Breaux
OK, I'll give up now - 8 minutes in, and View source is still greyed out!
[11:04 AM] Ann-Marie Breaux
I'm about 98% sure if Inventory cannot retrieve the SRS to allow it to be viewed, then it cannot retrieve it for quickMARC editing either. cc: Stephanie S. Buck
TestRail: Results
Attachments
Issue Links
- defines
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UXPROD-2220 NFR: Data Import (Batch Importer for Bib Acq) & PubSub Q2 2020 Technical, NFR, & Misc bug work
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- Closed
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- relates to
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FOLIO-2656 After a while some of requests fail with network error exception
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- Closed
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