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  1. ui-circulation
  2. UICIRC-156

End to End Testing: Send hold request-related notices (user initiated)

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    Details

    • Type: Story
    • Status: Closed (View Workflow)
    • Priority: P1
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Template:
    • Development Team:
      Vega

      Description

      Context
      Hold requests include items that are currently checked-out by another patron (Patron A). A hold request restricts Patron A from renewing the item. This differentiates it from a recall request where Patron A must return it sooner than the original due date/time. Once the requested item is returned, it is routed to the requested location, if necessary, and then placed on the hold shelf.

      The hold request process prompts several patron notices. Specific notices are outlined below.

      For each of these scenarios, exact timing and conditions are determined by a combination of notice policies and circulation rules, and exact wording is determined by templates. Each of these specific scenarios may or may not be used by every institution. If there's no corresponding policy defined in settings, then these scenarios won't apply.

      Scenario 1 - Hold request
      Given an item with a status of checked-out
      When it is requested for hold
      And there's a matching circulation rule, notice policy and template
      Then send a request confirmation notice to requester (Patron B in diagram)

      Scenario 2 - Cancel
      Given a requested item for hold
      When a FOLIO operator or patron cancels the request
      And there's a matching circulation rule, notice policy and template
      Then send a cancellation confirmation notice to requester (Patron B in diagram)

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                Assignee:
                Unassigned Unassigned
                Reporter:
                dbranchini Darcy Branchini
                UX Lead:
                Darcy Branchini Darcy Branchini
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