Not receiving manual fee/fine notices

Overview:
Tried demo-ing fee/fine notices on bugfest environment for RA SIG on 5/21 and notices for both charges and actions were not received.

Steps to Reproduce:

1. Setup new fee/fine owner (RA SIG test)
2. Setup new manual fee/fine charges for owner
   • Added specific notice for locker rental fee charge (Fee/fine manual charge - locker rental fee)
   • Added specific notice for locker rental fee action (Fee/fine manual action - locker rental fee)
   • Added default charge notice (Holly Default Charge Notice)
   • Added default action notice (Holly Default Action Notice)
3. Created a new locker rental fee for user (Darcy Barker/dad284@cornell.edu)
   • Checked Notify patron
   • Clicked Charge only button (top right)
4. Waived the new locker rental fee for same fee/user
   • Checked Notify patron
   • Clicked Waive button (bottom right on modal)

Expected Results:

• New fee charged and notice sent and received
• Waive action logged and notice sent and received

Actual Results:

• New fee charged; however, notice was not received
• Waive action logged; however, notice was not received

Additional Information:

• URL: bugfest.folio.ebsco.com
• I also tried other users: Darcy Branchini and Martini Buch, but it didn't work for any users; and I tried closing existing fees and loans and then tried again, but that didn't work either.
• Holly and I decided to trade users.
  • She tested Darcy Branchini and Darcy Barker with her email address and she received both charge and action notices for both users.
  • I tested Minnie Mouse and Misty Commander with my email address and I didn't receive any notices.
• I checked Junk, Spam and Clutter folders.
• Has anyone checked the bounced email report from the email service (i.e., MailGun, SES, Sendgrid) we're using? I thought we were using Amazon SES, right? They should all have a bounced email report.

Interested parties:
oleksandrkurash OleksandrVidinieiev