Details
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Bug
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Status: Closed (View Workflow)
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P2
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Resolution: Cannot Reproduce
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None
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None
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Volaris
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Not Scheduled
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Not a bug
Description
Overview:
Given I have a lost item, for which I have billed actual cost + Lost item fee(s), charged notices have been sent + I have partially paid the fine,
When I check the item back in,
Then, in addition to receiving Lost item returned – fee(s) adjusted notices, I also receive the Lost item fee(s), charged notices again.{}
Steps to Reproduce:
0. Detailed steps to reproduce can be found attached to the ticket. Here I will give an overview of the main steps:
- Login to Snapshot >> Set up the necessary to loan an item, with a lost item policy with actual cost + lost item notices get sent (charge and adjustment)
- Check out the item
- Declare the item lost
- Bill the actual cost (e.g. 100.00)
- You will receive the charge notices
- Partially pay the actual cost (e.g. 50.00)
- Check the item back in
Expected Results: I receive 2 Lost item returned – fee(s) adjusted notices: 1 for cancelling the 50.00 payment, one for cancelling the 100.00 charge.
Actual Results: In addition, I receive a copy of the Lost item fee(s), charged notices again.
Additional Information:
- This only happens with actual cost, not with set cost.
- This happens regardless of whether the item was declared lost, or was aged to lost. I chose to declare lost in this ticket, because it is fastest way to reproduce.
- This happens only when I partially pay. I have not been able to reproduce with any other kind of fee/fine action.
- Even though I didn't reproduce here to reduce the number of steps, this happens with the Lost item fee (actual cost) AND with the processing fee.
- I have not listed above all the possible ways to reproduce this issue. I currently assume that, if it is fixed for this scenario, it is fixed for the other scenarios too. Before closing this ticket, I will test all scenarios.
- P2 because this could be very confusing for patrons, and generate extra explanation work for patron-facing staff, even though this may not happen very often.
TestRail: Results
Attachments
Issue Links
- relates to
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UXPROD-3573 Notify user when item(s) are charged aged to lost (automated f/f) with ACTUAL COST / Scheduled notices
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- Closed
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UXPROD-3740 Notify user when item is returned, and ACTUAL COST gets cancelled / Scheduled notices
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- Closed
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