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  1. mod-email
  2. MODEMAIL-64

Patron notices not being sent

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Details

    • Bug
    • Status: Closed (View Workflow)
    • P1
    • Resolution: Done
    • None
    • None
    • EPAM-Veg Sprint 125
    • 0
    • Vega
    • R3 2021 Bug Fix

    Description

      Overview:

      I have not received any emails when circulating items, in particular checking out and checking in items. Two other testers have confirmed they also have the issue (see thread: https://folio-project.slack.com/archives/CEJ46791U/p1634630139109100) 

      Steps to Reproduce: Feel free to use one of my test users:

      1. Log into some FOLIO Kiwi Bug Fest instance.
      2. Check out the following User barcode = '000000098538  //  Book bar code = 17328122
      3. This is the circ rule that it should be following: g julies-group + m book: l julies-book-loan-policy r allow-all n julies-book-notice-policy o julies-book-overdue-fine-policy i julies-book-lost-item-fee-policy
      4. After a while, you can also check the book back in again, if you like.

      Expected Results:

      When I close the check out session, I expect an email to arrive soon afterwards, telling me I've checked out the book.

      When I close the check in session, I expect an email to arrive soon afterwards, telling me I've checked in the book.

      Actual Results:

      [Tumbleweed] No emails arrive. The Circ Log shows a message like this: "Notice - Send - Template: Julie's 01 Check Out Notice. Triggering event: Check out."

      Additional Information: Information about my testing on 18 and 19 october:

      Tests (1)
       _ Patron barcode = 000000098537
       _ Circ rules = #Julie's testing rules
      g julies-group + m book: l julies-book-loan-policy r allow-all n julies-book-notice-policy o julies-book-overdue-fine-policy i julies-book-lost-item-fee-policy
      g julies-group + m dvd: l julies-dvd-loan-policy r allow-all n julies-dvd-notice-policy o julies-dvd-overdue-fine-policy i julies-dvd-lost-item-fee-policy
      g julies-group + m maps: l julies-simple-loan-policy r no-requests n julies-simple-notice-policy o no-overdue-fine i no-lost-item-fee

      Test (2)
      _ Patron barcode = 000000098539
      _ Circ rule = m book + g darcy-test: l 3-day r allow-all n send-ok o daily i no-lost-item-feeDuring all the above: priority: g, m, t , s, b, c, a

      + I’ve tried my work and my personal email address.
      + Email addresses are correct in FOLIO.
      + I have checked my junk folders (empty).

      TestRail: Results

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              Unassigned Unassigned
              JulieBickle_LMU Julie Bickle
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                Updated:
                Resolved:

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