Status: Closed (View Workflow)
Overview: Tried two requests – one should have been triggered by the hold shelf expiration criteria defined in the Send Notices - LT policy and Send Notices - ST policy. None of the notices were received.
Steps to Reproduce:
- Setup a request for item About Bridget Riley :selected writings 1999-2016 /edited by Doro Globus and Karsten Schubert (DVD) and user Darcy Branchini
- Checked in item at requested service point of Darcy Test SP (hold shelf expiration is one hour).
- See circulation rules and notice policy (attached screenshot) where notice should be sent upon/at hold shelf expiration.
- See service point configuration and request (attached screenshot) where hold shelf period is one hour and it expires at 11/6 8:38 am.
Expected Results: Receive request confirmation, available - awaiting pickup notice and hold shelf expiration notice.
Actual Results: Received request confirmation and available - awaiting pickup notice, but did NOT receive hold shelf expiration notice.
Additional Information: Same thing happened recall request for item Charlotte Smith in British romanticism /edited by Jacqueline Labbe. and user Darcy Branchini. See attached emails for recall request confirmation and available awaiting pickup.