Item missing from hold shelf with miscellaneous other issues

Situation:

• https://chalmers.folio.ebsco.com/requests/view/449b3ee0-6e30-4b67-af1a-4af38dc891eb?query=1204310461&sort=Request%20Date
• Request status = Closed - Pickup expired
• Item status = Awaiting pickup
• Appearing on hold shelf clearance report (this seems like it could be correct given the item and request state)

Problems:

• Item is not on the actual hold shelf
• Per siska , this request should have had a hold shelf expiration date of 2019-10-23 and today is 2019-10-17 CB: This turned out not to be the case. Looking at the DB, we see the hold shelf expiration was in the past.
• Why would this be expired prematurely?
• Why wouldn’t it be on the Hold shelf?
• If you look at the request record, you can see that it says Request on item = 1. Similarly, if you look at the item record, the Requests count = 1
  • These links should only count open requests
  • And, if you search Requests app for other requests on this item, none are found