Details
-
Bug
-
Status: Closed (View Workflow)
-
P2
-
Resolution: Cannot Reproduce
-
None
-
None
-
None
-
EPAM-Veg Sprint 138
-
3
-
Vega
-
Morning Glory (R2 2022)
-
Incomplete/missing requirements
Description
Overview:
Some institutions are inconsistently still receiving loan notices, even after the loan has closed.
These are the affected settings:
- Notice template category = Loan
- Notice policy triggers = Loan due date/time + Item aged to lost
Steps to Reproduce:
- Configure overdue notices to be sent after an item is overdue as recurring
- Template
- Policy
- Circ rules
- Check out an item to user that matches the above configuration
- Check in the item
Expected Results: The user would not receive any overdue notices
Actual Results: User continues to receive overdue notices even after the loan is closed
Additional information 25 May:
- We discussed this ticket amongst the Circ POs on 24 May, and agreed on the following: Sorry you are not able to replicate this, we believe this has to do with the tiny volume in the test environments. We still believe this bug is real.
- What we want to achieve is:
-- WHEN a loan closes,
-- THEN remove from the queue all scheduled notices with the following triggers: Loan due date/time + Item aged to lost : In effect, make this part of the loan closing process. - Brooks strongly suggested that, to this effet,
CIRC-739should be revisited, 1) because customers are actually experiencing issues related to this, 2) because the tech. conditions have changed since then.
Interested parties: GVSU, Flager, MTSU, Caltech and others are reporting notices are acting weird - with Kiwi HF2
NOTE: Both this issue and https://issues.folio.org/browse/CIRC-1504 might possibly be solved by this old ticket https://issues.folio.org/browse/CIRC-739, suggested a few years ago but it was decided against.
TestRail: Results
Attachments
Issue Links
- clones
-
CIRC-1051 Stop sending overdue notices and/or aged to lost notices for conditions listed below
-
- Closed
-
- defines
-
UXPROD-3418 Vega - Morning Glory Enhancements/Bugfixes/Tech Debt
-
- Closed
-
- is blocked by
-
CIRC-1536 Reproduce CIRC-1513, clarify requirements
-
- Closed
-
- relates to
-
CIRC-1205 Overdue and Courtesy notices generated but not sent if loan has been renewed
-
- Closed
-
-
CIRC-1504 "closed-filled" requests have "Request expiration" notices sent
-
- Closed
-
-
CIRC-1427 Scheduled Notices Sent After Loan Marked Claimed Returned
-
- Closed
-