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  1. mod-circulation
  2. CIRC-1513

Stop sending loan notices with triggers "Loan due date/time" and "Item aged to lost" after loan has closed

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Details

    • Bug
    • Status: Closed (View Workflow)
    • P2
    • Resolution: Cannot Reproduce
    • None
    • None
    • None
    • EPAM-Veg Sprint 138
    • 3
    • Vega
    • Morning Glory R2 2022
    • Incomplete/missing requirements

    Description

      Overview:

      Some institutions are inconsistently still receiving loan notices, even after the loan has closed.
      These are the affected settings:
      -  Notice template category = Loan
      -  Notice policy triggers = Loan due date/time  +  Item aged to lost

      Steps to Reproduce:

      1. Configure overdue notices to be sent after an item is overdue as recurring
        • Template
        • Policy
        • Circ rules
      2. Check out an item to user that matches the above configuration
      3. Check in the item

      Expected Results: The user would not receive any overdue notices

      Actual Results: User continues to receive overdue notices even after the loan is closed

       

      Additional information 25 May: 

      • We discussed this ticket amongst the Circ POs on 24 May, and agreed on the following: Sorry you are not able to replicate this, we believe this has to do with the tiny volume in the test environments. We still believe this bug is real.
      • What we want to achieve is: 
        --  WHEN a loan closes,
        --  THEN remove from the queue all scheduled notices with the following triggers: Loan due date/time + Item aged to lost : In effect, make this part of the loan closing process. 
      • Brooks strongly suggested that, to this effet, CIRC-739 should be revisited, 1) because customers are actually experiencing issues related to this, 2) because the tech. conditions have changed since then. 

       

      Interested parties: GVSU, Flager, MTSU, Caltech and others are reporting notices are acting weird - with Kiwi HF2

      NOTE: Both this issue and https://issues.folio.org/browse/CIRC-1504 might possibly be solved by this old ticket https://issues.folio.org/browse/CIRC-739, suggested a few years ago but it was decided against.

      TestRail: Results

        Attachments

          1. circulation_logs.png
            circulation_logs.png
            129 kB
          2. Falgler log for April 5.pdf
            174 kB
          3. GVSU log for April 12.pdf
            212 kB
          4. image-2022-04-20-13-56-56-476.png
            image-2022-04-20-13-56-56-476.png
            297 kB
          5. image-2022-04-20-13-57-02-708.png
            image-2022-04-20-13-57-02-708.png
            297 kB
          6. image-2022-05-26-15-27-26-570.png
            image-2022-05-26-15-27-26-570.png
            84 kB
          7. loan_details.png
            loan_details.png
            107 kB
          8. loan_policy.png
            loan_policy.png
            75 kB
          9. lost_policy.png
            lost_policy.png
            103 kB
          10. notice_policy.png
            notice_policy.png
            91 kB
          11. overdue_policy.png
            overdue_policy.png
            73 kB
          12. screenshot-1.png
            screenshot-1.png
            64 kB
          13. screenshot-2.png
            screenshot-2.png
            239 kB
          14. screenshot-3.png
            screenshot-3.png
            151 kB
          15. screenshot-4.png
            screenshot-4.png
            152 kB
          16. screenshot-5.png
            screenshot-5.png
            60 kB

          Issue Links

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                viktor_draban@epam.com Viktor Draban
                pwanninger Patty Wanninger
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                Dates

                  Created:
                  Updated:
                  Resolved:

                  TestRail: Runs

                    TestRail: Cases